The challenge
RC Pet runs a range of pet services in Chennai: boarding, grooming, training, a pool and a pet café. Each service has its own availability and its own kind of booking, and owners often use several. Managing that by phone is slow for staff and frustrating for customers. The business needed an app where an owner could see everything on offer, book and pay in one place, and have a reason to keep coming back.
What we built
The app brings every service into one booking flow. An owner chooses boarding, grooming, training, a pool session or a table at the pet café, picks a time and pays within the app. Payments are handled securely, and a membership option gives regular customers a simpler way to use the services they rely on. A reward points system credits each booking, so loyalty is recognised automatically rather than through a card at the counter. The app keeps a customer's bookings and points in one account, which also gives the business a clear view of who is coming when.
The outcome
Owners can book a grooming appointment and a café table in the same minute, and the business can see its day in advance instead of taking it over the phone. Membership and rewards turn occasional visitors into regulars, and the single booking flow means a new service can be added without a new way of booking it.
