In Dubai and the UAE, delivery is part of the product. Customers expect same day in the city, next day across the Emirates or a tracked parcel to Riyadh, to see the cost before they pay and to follow the parcel on their phone. Behind the scenes, too many stores still copy addresses into a courier portal by hand, and every typo becomes a failed delivery, a return and a refund.
We connect your store to your couriers so that an order becomes a booked shipment, a printed label and a tracking link without anyone retyping it. Live rates or flat rates by zone, cash on delivery handled properly, returns booked from the account page and status updates flowing back to your customer.
We have built stores that ship remote control cars across the UAE and Saudi Arabia and food, fashion, furniture and flowers across Indian cities, so we know that delivery rules differ by product as much as by place.
What is included
- A delivery review: your products, your areas, your couriers and where orders fail today
- Shipping zones and rates for Dubai, each Emirate, the GCC and international, flat or live from the courier
- Courier integration with Aramex, DHL, FedEx, Quiqup, iMile or your contracted courier for booking and labels
- Address capture built for the UAE: area and landmark fields, map pins and phone number checks that cut failed deliveries
- Cash on delivery with limits by area, order value and product, reconciled against courier remittances
- Tracking pages and SMS or email updates in your brand, in Arabic and English where you need them
- Returns flow: the customer requests, a pickup is booked and the refund follows once the parcel is back
- Pick lists, packing slips and dispatch screens for your warehouse or fulfilment partner
- Stock and order status synced with your warehouse, ERP or fulfilment partner where you have one
- A month of support after launch, with monitoring of failed bookings
How it works
1. Discover
A call about what you ship, where, how fast and with whom. We look at your order data and courier invoices to see where time and money leak out.
2. Plan
Zones, rates, couriers, cash on delivery rules and the systems to connect, with a fixed price and timeline. You see it before anything is built.
3. Set up
Courier accounts connected, rates and zones configured, address forms and checkout changed, tracking and notifications designed in your brand.
4. Test
Real test orders booked, labelled, tracked and cancelled with each courier. Cash on delivery and returns tested from the customer's side and the warehouse's side.
5. Launch and grow
Switched live with monitoring on every booking, then a month of support and a review of delivery cost and failure rate once orders are flowing.
Which couriers can you connect to a store in Dubai?
Aramex, DHL, FedEx, Quiqup, iMile, Emirates Post and most couriers with a public API or a shipping app on your platform. If yours has neither, we can often work through a shipping aggregator or a file export, and we tell you which.
Can customers see delivery cost before paying?
Yes. We set up live rates from the courier or clear flat rates by zone, shown at checkout before payment. Surprise shipping costs lose orders, so we treat this as part of the checkout design.
How do you handle cash on delivery?
We enable it only where your courier supports it, set limits by area, order value and product, and reconcile courier remittances against your orders so you know what cash is owed and when.
Does this work with my existing store?
Yes. We integrate shipping into stores on Shopify, WooCommerce, Magento, OpenCart and custom platforms, whether or not we built them. We start with an audit of your checkout and your current courier workflow.
Can it connect to our warehouse or fulfilment partner?
Yes. Orders, stock and status can sync with your warehouse system, your ERP or a fulfilment partner's platform, so a parcel that leaves the shelf updates the store and the customer at the same time. See our ERP integration service for the detail.
Who does the work?
Planning and your contact are in Dubai, where we know the couriers and the way addresses actually work here. Technical integration is shared with our team of more than forty specialists in Chennai, Coimbatore, Singapore and Malaysia.
